KSL Broadcast Group
  • 30-Jul-2019 to 28-Sep-2019 (MST)
  • KSL Broadcast Group IT Team
  • Salt Lake City, UT, USA
  • Full Time

Bonneville International has been a leader in broadcasting for over 50 years, with a mission to build up, connect, inform and celebrate communities and families across our markets. We currently own and operate 22 radio stations in Seattle, Phoenix, Denver, San Francisco, Sacramento and Salt Lake City, along with the NBC Affiliate TV station, KSL TV 5, in Salt Lake.  We're proud of our history, and we want talented people to join us as we continue to grow!

 

POSITION PURPOSE:

Provide end user support on hardware, software and systems with excellent customer service.

Note: This posting is for a temporary position, anticipated to be 12 months in length but subject to change based on the needs of the Company. Continued employment beyond 12 months is not guaranteed.

 

KEY RESPONSIBILITIES:

  • Use ticketing system to track support tickets, maintain efficiency and catalogue issues
  • Resolve trouble tickets in a reasonable amount of time while documenting the resolution
  • Troubleshoot and repair hardware and software for end users
  • Diagnose and fix network connectivity issues
  • Prioritize tasks based on user impact, business needs and broadcast cycles
  • Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines, including weekends, holidays, evenings, etc.
  • Work in compliance with Bonneville policies and procedures

 

REQUIRED SKILLS & EXPERIENCE:

  • Ability to install, configure and maintain Windows and Apple operating systems
  • Knowledge of troubleshooting and repairing computer hardware components
  • Exhibit excellent customer service skills, including friendly approachable demeanor, patience when dealing with difficult users, and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
  • Communicate effectively using non-technical language
  • Understand wired and wireless network functions including addressing, sub-netting and routing
  • Ability to create written documentation of work completed
  • Good troubleshooting and problem solving skills
  • Work effectively in a team environment

 

PHYSICAL DEMANDS:

  • Receive, process, and maintain information through oral and/or written communication effectively
  • Substantial physical movements (motions) of the wrists, hands, and/or fingers
  • Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination
  • Lift, move, and carry up to 50 pounds of equipment as needed

 

Bonneville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.

KSL Broadcast Group
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